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How does delivery work at Leonis Literie?

This page explains how delivery works at Leonis Literie, from the validation of your order to its arrival at your home, we explain everything:

  • How does delivery work at Leonis Literie? Nothing complicated, we assure you.
  • But also, for your general knowledge, how a delivery works. This may be useful to you, because other sites never tell us about these things...

The stages of a delivery

  • 1. A shipped product will be delivered!

    Once your product is manufactured, it is shipped for delivery by a specialist carrier (DPD, Geodis, etc.)

  • 2. Making an appointment

    Depending on the nature of your order and the product ordered, the carrier will inform you of delivery.

  • 3. I have my product delivered

    Delivery to the door, ground floor, directly to the address indicated.

  • 4. SYSTEMATIC control, and mandatory written reservations!

    Fill in your delivery note with the condition of the product (even to say that everything is OK).

  • 5. If there are no problems, perfect, all that's left is to sleep well...

    And to say that you love our products! We even pay you for it!

  • 6. If there is a problem, we will take care of it immediately.

    Contact our customer service who will take care of you (reserved for Leonis Literie customers).

Estimated shipping times

Between 5 days and 30 working days - max

It depends:

  • From your order (on demand or stock)
  • From your product (therefore from the garment factory)
  • From your delivery area.

This information is indicated in the basket, when you confirm your order.

And since we have a minimum of ecological considerations, we do not have "express, or urgent, fast, without waiting, in the minute, general alert it's now or never" delivery...

We always speak in terms of "estimated" delivery times, even if our goal is to get as close to it as possible.

-- A long manufacturing phase can make you feel like NOTHING is happening for several days...--

Don't be fooled, we work on your order every day.

I invite you to spend a day with our production teams; making a beautiful product takes time...

Your order is put into production, made and then shipped.

Delivery areas

We deliver this list of countries and country specific areas:

  • France (metropolitan)
  • Belgium
  • Luxembourg
  • The Netherlands,
  • Italy,
  • Spain,
  • Germany,
  • Portugal,
  • Austria,
  • Poland
  • The Czech Republic

Additional shipping charges will apply for the following countries:

  • Switzerland

Regarding delivery time, these specific areas see the delivery time “extended”.

This information is available directly in your basket: remember to indicate your delivery address in advance.

Attached is the list of areas considered specific, countries where delivery is accepted:

  • France - Corsica
  • France - Specific islands (Aix Island, Oléron Island, etc.)
  • France: specific postal codes.
  • Monaco
  • Spain – Balearic Islands
  • Spain - Canary Islands
  • Spain - Ceuta/Melilla
  • Portugal – Madeira Islands
  • Portugal – Azores Islands
  • Italy – Sicily Islands
  • Italy – Sardinia Islands
  • Germany – specific postal codes
  • Netherlands – specific postal codes.
  • Swiss

We cannot deliver to customers in France, overseas territories (sorry, really...).

Undelivered areas

If your country is not in the areas indicated above, then, sorry, we cannot deliver to you.

Depending on the areas delivered, for sales to individuals, and for purely fiscal reasons (VAT to the final consumer), a third-party company other than Leonis Literie (BED REPUBLIC SAS) may possibly issue your final sales invoice (subsidiary or approved country distributor).

You can always contact us for specific rates in your delivery area: for this, nothing could be simpler, use our contact form .

The tracking number

The order can be tracked once the product has been SHIPPED, that is to say, left our manufacturing workshop.

It is when your order is shipped that we receive the famous order TRACKING number, called in jargon: the tracking number, or Tracking, which is communicated.

This tracking is provided by our carriers (DPD, GEODIS), once your order has left our facilities, via a tracking number.

This number will be communicated to you as soon as it leaves the factory, by email, automatically providing this order tracking information.

On the order tracking page or from your personal space.

If your order is made up of several shipments, you should consult each tracking number individually to find out the progress of each transport flow.

https://www.seur.com/misseur/mis-envios

https://www.dpd.com/nl/en/receiving/track/

https://tracking.dpd.de/status/en_US/parcel/

Unofficial links that work:

https://parcelsapp.com

https://www.ordertracker.com/

If your order is made up of several shipments, you should consult each tracking number individually to find out the progress of each transport flow.

https://espace-client.geodis.com/services/destinataires/#/fr/login

Systematic monitoring and written reservations are mandatory!

(Yes, we repeat ourselves and it's intentional)

MANDATORY to write something on the carrier's delivery slip, MANDATORY!!!

The delivery person will definitely be in a hurry, it's their job after all to deliver FAST!

And if that's the case, remember it, hop hop hop, stay there (courteously).

He must not leave without having you:

  • Let the package be checked in your presence.
  • Have a delivery slip signed – IMPERATIVE!!!!
  • WRITE a reservation clearly: EVEN if there are no problems. Include all necessary comments. And OK if everything is OK. IMPERATIVE!!!

If this is not the case and these conditions are not met, and you notice a problem: notify us immediately, explaining the situation clearly. The longer we wait, the more difficult it is to prove that the carrier did not make the delivery correctly.

Why do I have to do this?
Because in the event of a problem or dispute, transport companies do not provide compensation for your delivery in the event of problems if:

  • If no reservations are written on the delivery slip: hence the need to SYSTEMATICALLY and IMPERATIVELY (we repeat it but it is important) write reservations on the delivery slip so that the transport insurance is taken into account.
  • If a problem is found AFTER delivery.

Carriers, even if we love them, often have the unfortunate tendency to absolve themselves of the stupid things they do (I'm not going to make any friends with the carriers, but even they admit it).

Leonis Literie works with reputable companies, and in the majority of cases, deliveries are made smoothly and in accordance with regulations.

But isolated cases of delivery drivers who slept badly (not on a Leonis Literie mattress) can make mistakes...

So courteously hold back the delivery person if he is in too much of a hurry (and unprofessional) and make sure these points are properly executed.

Organization and delivery appointment booking

It depends on the carrier assigned to your product, according to the packaging types.

DPD:

Information: Tracking shipment from Leonis Literie

How the carrier communicates: Sending a text message, an email. Can contact by phone (not planned, but in practice they can do it).

Will he call me by phone or notify me to schedule my appointment: not systematically, only via SMS, email.

Can contact the same day of delivery (hello I'm coming...) at the convenience of the delivery person.

Delivery type: Doorstep.

DPD's PREDICT function informs you of delivery details several times, via SMS and emails.

Possible contact by telephone may be made on the day of delivery, but it is not guaranteed.

Please note: DPD does not always provide advance notice of delivery, especially by phone. It's up to the delivery drivers (and their professionalism) to contact you on the day of your delivery.

DPD is our transport provider for the majority of products with a package of less than 30kg and a size of less than 300cm developed packaging (Largest length + (width + height) x 2 = must not exceed 300cm.

DPD's goal is to deliver as quickly as possible: once the package has been sent and your tracking number has been received, it is very likely that delivery will take place within 2-5 days max (on average 2-3 days).

This carrier is used by Leonis Literie for all shipments within Europe. This carrier subcontracts some of its services and may use different entities depending on the European countries that are open to sales on our site.

Products concerned:

  • Compressed rolled mattresses for 1 person
  • Compressed rolled mattresses for 2 people
  • Mattress topper
  • Pillows
  • Duvets/quilts
  • Household linen
  • Bath linen
  • Mattress protection
  • Items for animals

GEODIS/France Express:

Information: Tracking shipment from Leonis Literie.

How the carrier communicates: Sending a text message, an email. Can contact by phone to arrange an appointment.

GEODIS has an appointment booking system in advance, which allows you to schedule your delivery.

Will he call me by phone or notify me to schedule my appointment: via SMS, email and by phone.

Can contact the same day of delivery (hello I'm coming...) at the convenience of the delivery person.

Delivery type: Doorstep.

Once you have arranged an appointment with the carrier, please make sure to follow it carefully to ensure your delivery is correct. Failure to arrange an appointment may result in a new shipping charge in the event of a redelivery.

Respecting the time slot is mandatory. Any reservation not respected will result in additional delivery costs (see logistics costs schedule).

Please note: GEODIS imposes a broad time slot (half-day). It is up to the delivery drivers (and their professionalism) to contact you on the same day, or even a few minutes before your delivery, to announce the estimated time of arrival.

GEODIS is our transport service provider for products with a large size, outside the standard courier size of 300cm and 30kg; this carrier manages products with a larger size than simple courier packages.

This carrier is used by Leonis Literie for all shipments within Europe. This carrier subcontracts some of its services and may use different entities depending on the European countries that are open to sales on our site.

Products concerned:

  • Compressed rolled mattresses for 2 people
  • Upholstered or slatted bed bases
  • Bed frame
  • Open, unrolled, compressed mattresses.
  • Bed structures
  • Box spring bed structure
  • Headboard
  • Furniture

Here we are not looking to find out who or what caused the delivery to not take place.

In most cases, the product will be redelivered the following day, or you will be contacted to arrange a new delivery. Also, and generally considered a third phase (if you missed two appointments), the order will be available for collection between 7 and 14 days at a warehouse closest to the delivery location.

So hop hop hop we have to do everything we can to get it back ASAP...

Otherwise? The product is returned to our facilities.

And if so, two choices:

  • Refund ?
  • Reshipping?

DPD:

A new passage will be made.

If the new delivery does not result in a delivery, the product will be stored in a DPD “depot” or Pick-up point near you.

DPD should have informed you of this, if not: contact us directly here .

Maximum collection time at a collection point or Pick-up point after missed delivery: After 14 days, the product will be returned to its original shipping location. Please do not wait until the 13th day; collection must be done ASAP.

If the package is returned, it will have traveled the equivalent of several kilometers for nothing. What a story you're going to tell me... that's where you should contact us to see what we should do...

  • Refund ?
  • Reshipping?

Let's avoid getting to this point; it's a lot of work and (unnecessary) expense for everyone. Yes, that's what's been said!

Here we are not looking to find out who or what caused the delivery to not take place.

In most cases, the product will be redelivered the following day, or you will be contacted to arrange a new delivery. Also, and generally considered a third phase (if you missed two appointments), the order will be available for collection between 7 and 14 days at a warehouse closest to the delivery location.

So hop hop hop we have to do everything we can to get it back ASAP...

Otherwise? The product is returned to our facilities.

And if so, two choices:

  • Refund ?
  • Reshipping?

GEODIS:

Geodis will contact you by telephone.

SMS and email.

In the vast majority of cases, if you have not confirmed your appointment via SMS or email, GEODIS will contact you by telephone.

So unless you're not responding because you're too young to know what a text message is, or you've been in the shower for several days, we invite you to respond, pick up; even if it's from hidden numbers or numbers you don't know (it's probably them).

Either you reschedule a delivery (please note, additional charges will apply), or the product will be available at a Pick-up point or we invite you to collect it as soon as possible.

If the product is not delivered, GEODIS France express will store it for 7 days at the nearest depot.

Maximum collection time at a collection point or Pick-up point after missed delivery: After 7 days, the product will be returned to its original shipping location. Please do not wait until the 6th day; collection must be done ASAP.

If the package is returned, it will have traveled the equivalent of several kilometers for nothing. What a story you're going to tell me... that's where you should contact us to see what we should do...

  • Refund ?
  • Reshipping?

Let's avoid getting to this point; it's a lot of work and (unnecessary) expense for everyone. Yes, that's what's been said!

Our advice

For top delivery

Leonis Literie recommends that you :

  • Check the delivery address entered on the order form.
  • Give us all the means necessary to reach you easily (telephone number, mobile, home, etc.)
  • Carefully check any email, text message or call from the carrier
  • Being able to properly receive the products on the day of delivery: a box spring is heavy and it's always better with two people...
  • Carefully check the size and thickness of the bedding ordered.
  • For orders including a 160 x 200 or 180 x 200 cm bed base: check that the bed base fits through the stairwell, elevator, doors, corridors, etc. Or that you have chosen two 80 x 200 or 90 x 200 cm bed bases.
  • Contact our customer service 24 hours in advance in case of absence

Questions about delivery

We already know, you don't like problems, it's the same for us, we hate it.

But as your ancestors used to say, that's life. And problems - unfortunately - can exist, even if at Leonis Literie, we do everything to ensure they don't!

To say that there are never any would be lying to you (even if we would like to): since 2022 we have had a problem rate of around 0.62% on all orders placed... so not much.

It is this 0.62% that our logistics, purchasing, after-sales service, management team... in short, everyone, tries to reduce on a daily basis.

And then you just have to look at our customer reviews.

So you and we have to do our best not to have any.

Don't panic, this could be completely normal.

Indeed, depending on the size of your products, but also the place of shipment, each of the elements of your order may be delivered by different carriers.

Transporting a 50kg box spring is not the same as delivering a lightweight feather pillow.

It's not the same people, not the same teams, not the same carrier, not the same vehicles (and also not the same biscuits).

Example of the most common case is: I received my box spring but not my mattress.

This is NORMAL! Each of these products will be delivered by different companies and delivery systems.

Another example: I only received a duvet and pillow, where is my box spring?

So to explain it to you better in pictures:

Try to imagine your postman on a bicycle, who is actually going to deliver a pillow in his very light package...

So your long-awaited box spring is definitely not going to fit on your luggage rack...

It will be another company, with a big truck and two people who will come and deliver it to you.

Do you visualize better now?

NO.

And it is important to respect it.

First you must contact your reseller, we cannot "contractually" communicate with you directly.

We don't even have your information, we don't actually know you - NOT -... so it's hard to help you...

And this applies to all kinds of problems: delivery, quality, after-sales service, etc.

If this is the case, contact your reseller who will be your sole point of contact.

Our team will likely do what is necessary (with the reseller, not with you) to resolve your issue.

What do you think we're going to tell you? Of course not, it's not a good idea!

And it's also not a good idea to shout from the rooftops, to post reviews... that you don't have any information about your order: we know perfectly well how to respond to emails...

This will only block your order... and since your order is blocked, it won't be shipped. And you're blocking payment because it won't be shipped... the snake biting its own ass, in fact.

So no, not a good idea.

On the other hand, a good idea is to simply contact us.

Contact us !

Above all, BEFORE opening a rolled, compressed mattress, check CAREFULLY that everything is OK.

Because once the compressed rolled mattress is opened (and decompressed), it is much more difficult to manage this product, logistically speaking.

So (and this is IMPERATIVE again):

A mattress isn't the latest M or L sweater I try on to see. Beyond hygiene, it's extremely complex to handle an open and uncompressed mattress logistically.

  • Size (which is important here): Check carefully before ordering, but also at the time of delivery, that your bed is the exact size of the mattress ordered.
  • Size (which is once again important here): Check the label carefully to ensure that the size indicated is the one ordered.
  • Carefully remove any other mattresses from the existing bed or box spring.
  • When ordering a bedding set, make sure that the box spring is the same size as the mattress, and vice versa.

We repeat this because it is mandatory upon delivery: once opened, the mattress will be much more complex and costly to manage logistically speaking.

This can lead to very high transport management costs.

One product purchased = one product taken back from you, at our expense!

Then, it is revalued/recycled.

We can in fact take back your bulky product (beyond the standard packaging dimensions of 300 cm developed by express courier) for the purchase of a product with a volume and weight characteristic “equivalent” to that of the product purchased.

Any product below these characteristics must be processed by the customer, in a waste disposal center or collection point provided.

This recovery does not take place at the same time as the initial delivery of your product, but later, with an appointment, by a specialized company.

The 1 for 1 recovery is subject to conditions and rules to be respected.

We therefore invite you to consult the general conditions of sale for this, or the returns page.

Click here: Terms and Conditions .

I have another question that's been burning my lips, but I haven't found it....

I have another question

Oh, well done! We're dealing with a top of the class student!

It's good to have questions, we like questions (except when we go to bed), but what we love most of all is the answers.

Our "bible" of questions, the FAQ of course! aka Frequently Asked Questions or Frequently Asked Questions, or Frequently Asked Questions, in French.

Our FAQ page, where we've thought of many questions/answers.

Your lips will stop burning.

And you will finally know THE TRUTH, even if it is elsewhere...

FAQ / Questions & Answers